Talk to us
Telegram is the fastest way to reach us — it's where orders, setup help and warranty claims all happen.
Telegram — our main channel
Prices, custom game requests, order delivery and warranty claims. This is where everything happens, and where you'll get the quickest answer.
@HeavenPSNThe bot — instant answers, any hour
@heavenpsnbot replies the moment you open it — how it works, what the warranty covers, what we never ask for, and the whole catalogue.
Start an order there and it reaches us with the game and console already attached, so the first reply from a real person is already about your order. Anything the bot doesn't cover comes straight to us.
Open @heavenpsnbotEmail — if you'd rather not use Telegram
Some things are better in writing, and not everyone wants to start a chat. Use email for a warranty claim you want a record of, a question about your data, or anything you'd simply rather send as a message.
We check it all day and answer within an hour at the most. For an order already in progress, Telegram is still the quickest route — it's where your order already is.
support@psnheaven.comResponse time
We reply on Telegram within minutes. Email is answered within an hour at the most.
Languages
We answer in English and Arabic — whichever you're more comfortable with.