The cheapest price means nothing if the thing you bought stops working. So we put a guarantee behind every single order — no exceptions, no fine print designed to trap you.
What’s covered
- The game fails to activate when you first receive it
- Access stops working within 30 days for a reason on our side
- The credentials we sent don’t work as described
- You received something different from what you ordered
- Setup assistance for the entire 30-day period
What isn’t
- Sharing your credentials with anyone else
- Changing the account’s email, password or security settings
- Ignoring the setup instructions we provide
- Issues that begin after the 30-day window closes
- Changing your mind after the game has been delivered and activated
Being straight with you
What happens after the month?
We promise one month because one month is what we can actually stand behind. In practice, most accounts keep working long after that — but we’re not going to put a number on it, because we haven’t measured it properly yet, and a figure we can’t back up is just marketing.
If another store offers you a five-year or lifetime guarantee on an account nobody actually controls, that’s worth thinking about. We’d rather tell you exactly what we’ll honour — and then honour it.
Claiming takes about two minutes
No forms, no ticket numbers, no waiting on hold. You message us and we fix it.
01
Message us on Telegram
Send the game name and roughly when you bought it. A screenshot of the error helps but isn’t required.
02
We check it
We verify the order and test the access ourselves. Usually we know what’s wrong within a few minutes.
03
Replaced or refunded
We send a working replacement at no cost. If we can’t replace it, you get your money back.